Last updated: 01.07.2025

Welcome to the website of Love Me, Love My Face Foundation (referred to as “we,” “us,” or  “our”). These Terms & Conditions govern your use of our website, including our online shop. By accessing or using our website, you agree to comply with and be bound by the following terms. If you do not agree, please do not use our site.

1. About Us

Love Me, Love My Face Foundation is a UK-registered charity supporting individuals and families affected by facial conditions.
Registered Charity Number: 1170132
Website: www.lovemelovemyface.org.uk
Email: love.myface@hotmail.com

2. Use of Our Website

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use or enjoyment of the site. We reserve the right to restrict access or take legal action if terms are violated.

3. Online Shop

We operate our online store using the Square platform and orders are fulfilled by Printful Inc. by way of an on demand service. All transactions, including payments and returns, are managed securely via Square and Printful Inc.

3.1 Product Descriptions

We strive to ensure that product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors or omissions.

3.2 Returns & Refunds

If you are not satisfied with your clothing purchase, you may return items within 14 days of receipt in their original, unworn condition.

• Return requests and processing are handled directly through Printful Inc., our on demand e-commerce provider.
• Refunds will be issued via the original payment method once the return is received and inspected.
• To initiate a return, please follow the return instructions provided in your order confirmation email.

Please note: We are a small charity, so kindly allow additional time for processing during busy periods.

4. Privacy & Data Protection

We are committed to protecting your privacy. Your personal data will be used in accordance with the UK GDPR and Data Protection Act 2018.

4.1 Information We Collect

We may collect personal data such as:

• Your name and contact details
• Donation or transaction history
• Volunteering or support queries submitted through our forms

4.2 How We Use Your Data

We use your information to:

• Process orders and donations
• Respond to enquiries
• Improve our website and services
• Share updates (only if you have opted in to receive them)

We never sell or share your data with third parties for marketing purposes.

4.3 Third-Party Services

Our shop is hosted and processed by Square, which has its own privacy policies and secure checkout process. Please refer to Square’s Privacy Policy for more information.

5. Cookies

We use cookies to improve user experience, analyse website traffic, and assist with functionality such as remembering your preferences. You can control cookie use through your browser settings.

6. Intellectual Property

All content on this website (text, images, graphics, logos) is the property of Love Me, Love My Face Foundation unless otherwise stated and may not be reproduced without our prior written consent.

7. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

8. Disclaimer

While we make every effort to keep this site accurate and up to date, we do not warrant its completeness or accuracy. All content is provided “as is” without warranties of any kind.

9. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact:

• love.myface@hotmail.com
• Love Me, Love My Face Founda-on, 10 Oak Rise, Pontefract, WF8 2WD.